+COVID-19 - Delivery
The Government has confirmed that we can operate during this lockdown!!
We have had to make changes to our delivery schedule though. Our courier is unable to guarantee overnight delivery during lockdown. For both the North Island and South Island we need to allow an extra 2-3 days as they are not operating domestic airfreight.
The good news is we can continue to deliver our Candybox’s so that you can send your loved ones a special treat, as it is times like these we all need a sweet treat as a pick me up and to know someone is thinking of them, especially if they have a celebration during this time like a birthday, anniversary, new baby and of course Easter.
We thank you for your support at this time, as a small NZ business like ourselves, we hope you will continue to support local where possible.
Most importantly take care of yourselves and your loved ones and remember
Enjoy every sweet moment
The price of your Candybox covers everything - this includes a funky little card, packaging, standard courier delivery anywhere in New Zealand and GST....
(If your someone lives in a remote part of this paradise we call NZ & there isn’t a rural delivery ‘RD’ in the address, you need to let us know, so we can get your Candybox to the courier, and to allow the extra time it takes to get to remote destinations. We know where all the candy in the world is, but not all of the intricacies of NZ geography)
*February 2020 - SH1 Planned Closure
The New Zealand Transport Agency (NZTA) recently announced a forced closure of State Highway 1 between Turangi and Taupo scheduled for 16 February 2020 for about 8 weeks. This will cause some delays between upper and lower North Island. Please allow an extra day for your Candyboxes to arrive.
Standard Delivery information:
The courier picks up the Candyboxes just after 11.00am every weekday (except public holidays). If you order individual❅ Candyboxes before 11.00am and your delivery address is around a main centre, your Candybox should arrive the next business day - please read all the notes below if timely delivery is important to your order.
*That's the Next Business Day and those of you whose delivery address is in the more remote corners of this glorious country of ours (Rural delivery), will need to allow a couple more days for packages to arrive (a small price to pay for living in that corner of paradise).
❅South Island only - one or two Candyboxes can be delivered the next business day, three or more Candyboxes ordered to the same address in the South Island can take an extra day as they are unable to be air freighted under the arrangement we have with Fastway Couriers.
Here are some things to note...
- We deliver to the whole of New Zealand, but not outside New Zealand.
- We don’t deliver on Saturdays, Sundays or public holidays, e.g. if you order on Friday your box will be delivered after the weekend. (Don't forget those regional anniversary weekends)
- We use Fastway Couriers.
- We can’t deliver to PO Boxes
- Deliveries to Apartments - ensure the courier can gain access to leave with reception or in a mail box, some apartments are secured and couriers can't deliver parcels.
- Use the handy additional notes at check out to tell us anything extra like a specific delivery date
- Candybox cannot guarantee the courier service, the next business day delivery is the courier service we've purchased but it involves hundreds of people, trucks, planes, vans and traffic and sometimes there is a delayed parcel. We generally get a 97% next day delivery rate with Fastway, unfortunately, there is still 3% which get delayed.
- Please contact us if your gift is date sensitive - we have a myriad of ways to ensure even if your gift is delivered late - they will know you were prepared and sent it on time!
While we guarantee to get your Candybox on the courier in time, we cannot be held responsible for a Candybox arriving late through no fault of our own (e.g late courier drop off) - so we don't offer refunds in this situation. We think that's pretty fair and we hope you do, too.
If you’ve got a question, just flick us an email.